For every purchaser it is unpleasant, to hear the information I`ll get it cheaper.
Beautiful, then you have to live with the consequences of this personal attitude. Mostly you have to expect additional costs in processing of surfaces.
Salary and associated costs such as electricity and equipment, as well as the legitimate complaint and price reduction of the customer at the acceptance of the contract.
As an additional cost must be mentioned also the hours which you stay on the phone, to appease your customer and alot of more uncomfortable situations.
If you add and take a look onto your total amount , you would be astonished, how many buggs you`ve really lost. AND don`t forget the growing dissatisfaction on the part of your customers.